Shipping Policy 

This policy outlines how your orders are shipped and delivered when you purchase products from ZHONTU. We rely on trusted third-party courier services to ensure your products reach you efficiently and safely.

1. Order Processing Time

  • Handling: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment confirmation.

  • Notifications: Once your order is dispatched, you will receive a shipping confirmation email that includes your tracking number and the name of the courier service used.

2. Shipping Methods and Courier Services

We utilize reputable third-party courier companies (such as [Example: FedEx, Delhivery, Blue Dart], etc.) to manage the delivery of your packages.

  • Standard Shipping: Insert estimated delivery time, e.g., 5-10 business days

Please note: Shipping times are estimates provided by the courier and may vary based on the destination, transit delays, and external factors.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Destination Address: The distance and location of the delivery.

  • Package Weight/Dimensions: The size and weight of the items in your order.

  • Shipping Method Selected: Standard vs. Express.

The final shipping cost will be clearly displayed at checkout before you finalize your payment. We may offer free shipping for orders exceeding a certain value, as indicated on the website.

4. Tracking Your Order

  • You will receive a tracking number once your order is shipped.

  • You can track the progress of your delivery directly on the courier company’s website using the provided tracking number.

  • If you have trouble tracking your order, please contact our Customer Support team.

5. Delivery Issues and Responsibility

  • Third-Party Couriers: While we strive for timely deliveries, the actual transportation and delivery process is handled entirely by the third-party courier service. ZHONTU is not liable for delays caused by the courier service, public holidays, customs clearance, or incorrect address information provided by the customer.

  • Incorrect Address: It is the customer's responsibility to ensure the shipping address is correct. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping costs.

  • Damaged/Lost Packages: If your package arrives damaged, or if it is lost in transit, please:

    • Contact us immediately (within 48 hours of receiving a damaged item or the expected delivery date for a lost item).

    • Provide photographs of the damaged packaging and product for damage claims.

    • We will coordinate with the courier service to initiate a claim and resolve the issue for you as quickly as possible.

6. International Shipping (If Applicable)

  • We currently ship only within India.

  • If you ship internationally, you must add details regarding customs duties, taxes, and import fees, which are typically the responsibility of the customer.